Start here with the CareLine

Talk to someone who understands - get virtual support with healthcare, benefits, and more.
Getting help shouldn't require translation or long wait times. The CareLine is your direct line to a bilingual specialist fluent in both English and American Sign language - ready to help with healthcare, benefits, and everyday questions about your care.

Is this you?

I'm having difficulty getting an interprter for my doctor's appointment.
I don't have insurance and don't know what to do.
I got a bill I don't understand.
I don't know what benefits I qualify for.
I need help filling out a form.
I want to talk to a real person in ASL.

The CareLine can help.

We help you understand your options and move forward.
Somtimes we help directly.
Somtimes we connect you.
We always make sure communication works.

Frequently asked questions

Connect by video anytime at 445-275-2273 or click “Connect to the CareLine” on this page. You can use a videophone, tablet, computer, or mobile device. 

The CareLine is available Monday through Friday, 7AM to 7PM CST. 

Common reasons people contact us include understanding your healthcare and coverage options, preparing for appointments, requesting interpreters and accommodations, applying for benefits and insurance, making sense of referrals and bills, and connecting to community resources. 

A specialist works with you to find the right support and resources. Sometimes we help directly. Sometimes we connect you. We always make sure communication works. 

The CareLine provides information, navigation, and support. We do not provide medical, legal, or financial advice, and we do not sell insurance or recommend specific plans. 

Connect by video anytime at 445-275-2273 or click “Connect to the CareLine” on this page. You can use a videophone, tablet, computer, or mobile device. 

The CareLine is available Monday through Friday, 7AM to 7PM CST. 

No. The CareLine is completely free. There are no fees, no membership, and no insurance required. 

No. Our specialists are deaf and fluent in American Sign Language – you communicate with them directly. If you use a different communication method, let us know and we’ll work with you. 

Yes. We follow strict privacy and security standards to protect your personal information. We never share your information without your permission.

We’d love your help. If you’re an organization, clinic, community group, or resource directory, request our free toolkit to share the CareLine with the people you serve.

Share the CareLine

Help others find support in their language.

  • Add to resource lists
  • Share with clients
  • Post in your community
Download Toolkit

Real Support. Real Impact.

For the first time, someone explained my options in my language, without rushing me and gave me resources I could actually use afterward. I finally felt like I was part of my own care.
- CareLine caller

Get help today.

Start with someone who understands.
Connect to the CarelineCall 445-275-2273Chat